2022年国家开放大学电大《管理英语4》网络核心课形考网考作业及答案

2022年新国家开放大学电大《水利工程施工》网络核心课形考网考作业及答案

2022年国家开 放大学电大《基础会计》和《管理英语4》合集网络核心课形考网考作业及答案

2022年国家开放大学电大《基础会计》和《管理英语4》合集网络核心课形考网考作业及答案最新国家开放大学电大《基础会计》期末试题题库及答案（试卷号2003）考试说明：本人根据学员的需求汇总了历年来所有的期末试题及答案，形成了一个单项选择题、多

2022年最新国家开放大学电大《水利工程施工》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把该课程纳入到“国开平台”进行考核，它共有四个形考任务。针对该门课程，本人汇总了该科所有的题，形成一个完整的标准题库，并且以后

简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
简介：2022年最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I’llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We’vebeenworkinghard,butstillgettingbehind.选择一项：A.You’reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项： B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?　　Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.　　Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.　　Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.　　Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.　　Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.　　Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.　　Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.　　Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”　　Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug, whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.F3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I’dloveto,butI’mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That’sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that 题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan’tsaywhatyou’vecometosayatthemeeting,what’sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat 题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we’regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicators　　It’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:　　1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.　　2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.　　3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal. Peoplewantreal,peoplerespectreal,peoplefollowreal.　　4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.　　5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry 题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere’sbeensomuchabsencelately.选择一项：A.contributing题目5He’sleftnow,butproductivityhasn’t______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicate　　Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.　　Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?　　Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项： C.Don’tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan’t.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuilding　　Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.　　I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday. 　　•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.　　•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.　　•Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.　　•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.　　•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.　　Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou. 选择一项：C.Don’tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGame　　Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.　　Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon. 　　Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.　　Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”　　Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1 —CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott’sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F 5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I’veneverknownyou’resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That’sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappy　　WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutits entirecompany.　　WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.　　Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.　　“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.　　Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.　　Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.　　“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.　　GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle’ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Whydidn’tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisal　　Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively. Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.　　Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:　　●identifyingthecriticalpositions　　●determiningthemostimportantcompetenciesforthosepositions　　●providingtheeducation,trainingandfeedbackrequiredbyemployees　　●holdingeachpersonaccountablefortheirresults　　Thekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.　　Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake. 选择一项：C.Idon’tthinkso.It’snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild’scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReview　　Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:　　Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.　　WhattoDoWhenReceivingaBadPerformanceReview　　It’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem. Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.　　WhattoDoAfterReceivingaBadPerformanceReview　　Don’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.　　WaystoImproveaBadPerformanceReview　　Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项： A.Idon’tmind题目2—Ifyoudon’tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore题目3Redundancyhappenswhenemployeesneedto_____theirworkforce.Andasaresult,someonegetsdismissedfromwork.选择一项：C.reduce题目4Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.　　Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingwonderfulcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofmailhadbeenreceivedandsorted. Asafamily,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyandsuccessfully.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.第二套一、选择填空题（每题10分，共5题）题目1—CanIhavethreedaysoffnextweek,Mr.Smith?—_____.Icanmanagewithoutyou.选择一项：B.Ofcourse题目2—I’mgoingtoBeijingforafewdays.—_______.IwishIcouldgowithyou.选择一项：C.Ireallyenvyyou题目3Heorderedthatnothing________untilthepolicearrived.选择一项：B.shouldbetouched题目4All_____glitters(闪闪发光)isnotgold.选择一项：A.that题目5Bytheendoftheyear,thesalesplanforthenextyear______.选择一项：B.willhavebeenmade题目6二、阅读理解：根据文章内容，判断正误（共50分）。 JackWelchLeadingOrganizationalChangeatGE　　WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.　　Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.　　TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.　　AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.　　JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.T2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.F3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.T4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.T 5.TheWorkOutlastedaweek.F单元自测7第一套一、选择填空题（每题10分，共5题）题目1—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,______________.选择一项：A.ofcourse题目2—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目3Allthe_____guestsareseatedinthefrontrow.选择一项：C.distinguished题目4______onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.选择一项：A.Standing题目5______theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.选择一项：A.Given题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.T 2.Melinda’scompanyalsohasacreativeculture.F3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.T4.Inacreativecultureteamworkisnotencouraged.F5.Acreativecultureisbetterthanacollaborativeculture.F第二套一、选择填空题（每题10分，共5题）题目1—Haveyoualreadypaid?What’smyshareofthebill？—_________.Itwasn’tverymuch.选择一项：C.Don’tworryaboutit题目2—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！_________选择一项：A.Whatapity!题目3Thereason_____hewasabsentfromclassyesterdaywasthathewasillandhospitalized.选择一项：B.why题目4Compared______English,Chineseisgenerallybelievedtobemoredifficulttolearn.选择一项：A.with题目5Whatcanweexpect____him?选择一项：B.from题目6二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。　　Whatismuseum?Amuseumisagoodplacetokeepoldandbeautifulthings.Amuseummaybeaplacetolearnaboutscience.AmuseumcanbeaplaceaboutartofIndiansoranimals.Whatisinsideamuseum?Somemuseumshaveoldcarsandairplanes.Manymuseumshavepicturesandstatues（雕像）.Othershaverocksandoldbones.Onemuseumevenhasacoalmineinside!Manycitieshavemuseums.Someverysmalltownshavemuseums,too.Indianapolishasachildren’smuseum.Childrendonothavetopaytogetin.Childrengotothemuseumoften.Theyliketolookatthedinosaurbones.Theyseeawhitebeartenfeettall.Theygoinsideanoldlogcabin（小木屋）.OnSaturday,Indianapolischildrencanheartalksaboutanimalsandtrees.Theyseemovies.单元自测8第一套一、选择填空题（每题10分，共5题）题目1—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—____________________Confidenceisreallyimportant.选择一项：C.Icouldn’tagreemore.题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3please______yourhandifyouhaveanyquestionatall.选择一项：A.raise题目4We________withachievement.选择一项：B.areobsessed题目5 Whenpeoplearesurroundedby______communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.选择一项：B.constant题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?　　Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.　　Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.　　Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.　　Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.　　Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?B.courage2.Howdoes3Mcreateitsinnovationculture? B.definejobsaroundinnovation.3.Thewordprerequisitein“Makeitajobprerequisite”meansA.requiredasapriorcondition4.HowdoesGillettecreateitsinnovationculture?C.Recognizeinnovationineverypartofthecompany.5.TheformationfromideatoinnovationneedsC.supportandcooperation第二套一、选择填空题（每题10分，共5题）题目1—It’saboutasuccessfulbusinessman’smanagementexperience,isn’tit?选择一项：B.That’sright!题目2—I’dlikeawake-upcallat7:00a.m.,please!—OK,________________.选择一项：B.I’llmakesureyougetone.题目3______wecan’tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.选择一项：C.Although题目4Thekey______successfulimplementationisclearlycommunicatingthestrategytothewholecompany.选择一项：A.to题目5Weneed________communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically. 选择一项：A.outstanding题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。　　ThiseveningImetafriendatalocalbar.Shebroughtherlaptopalongsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoffcompletely.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.　　Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreenbackandforth,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.　　Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyupsetatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.　　Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.　　Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthandcreativity.Butinordertoattainthisgrowthandcreativity.　　Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.